Cancellation and refunds
Cancellation conditions depend on the product and its operator.
Standard tour and transfer schedule
Unless a stricter product rule applies, the standard schedule is 100% at 14 or more days, 70% at 7–13 days, 50% at 3–6 days, 30% at 24–72 hours, and no refund below 24 hours or for no-show. The request time is when written notice is received. Refunds are limited to recoverable supplier funds; non-refundable supplier costs and transaction fees are excluded.
Quiet Bay cruises
For the Quiet Bay 2D1N and 3D2N products: 100% at 15 or more days, 50% at 8–14 days, and no refund at 7 days or less or for no-show. The recoverability and fees above also apply.
Aqua cruises
For up to three cabins on the Aqua fleet boarding at Tuan Chau: 100% at 10 or more days, and no refund below 10 days or for no-show. Four or more cabins follow the group conditions in the written quote. Recoverability and excluded fees also apply.
Stays and other operator conditions
Room and package conditions are stated in the written quote. Review the applicable room, rate and service policy before payment.
Weather and authority cancellations
We first offer a new date or credit. Where these do not suit you, undelivered services are refunded less documented, non-recoverable third-party costs. Safety changes can alter the route or timing.
How to ask
Email unique.catbaoutdoors@gmail.com with the booking reference and service date. A refund is confirmed after funds are released by the supplier.